- ITIL Basics
- ITIL - Home
- ITIL - Overview
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- ITIL - Service Basics
- ITIL - Service Lifecycle
- Service Strategy
- ITIL - Service Strategy Overview
- ITIL - Service Strategy Roles
- ITIL - Strategy Generation
- ITIL - Service Portfolio Management
- Business Relationship Management
- ITIL - Demand Management
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- Service Design
- ITIL - Service Design Overview
- ITIL - Service Catalogue Management
- ITIL - Service Level Management
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- Information Security Management
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- Service Transition
- ITIL - Service Transition Overview
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- Service Assets and Configuration Management
- Release and Deployment Management
- ITIL - Service and Validation Testing
- Service Operation
- ITIL - Service Operation Overview
- ITIL - Event Management
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- Continual Service Improvement
- CSI Overview
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- ITIL Useful Resources
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ITIL - Service Portfolio Management
Service Portfolios
Service portfolio contains description of all the services engaged throughout the service lifecycle. It also represents the commitment and investment made by service provider across all customers and market spaces.
Service catalogue is a subset of service portfolio and contains presently active services in service operation phase. We will discuss service catalogue in detail as part of service design process.
Service Portfolio Management
Service portfolio management ensures that the service provider is offering right combination of services to meet the customers need.
Service Portfolio Manager is the process owner of this process.
The purpose of service portfolio management is to provide answer to the following questions −
Why should customer buy this service?
Why should they buy from us?
What form does the pricing structure take?
What are our strengths and weaknesses, priorities and risks?
How should we apply our resources and capabilities?
Sub Processes
Service portfolio management includes sub processes as shown in the following diagram −
Define
The purpose of this process is to define desired results of a service.
Analyze
The purpose of this process is to analyze the impact of a proposed new service or changed service on existing services in service portfolio.
Approve
The purpose of this process is to submit change proposal to change management and to initiate the design stage for the new or changed service if change proposal is authorized.
Charter
The purpose of this process is to communicate decisions, allocate resources and charter services.