- ITIL Basics
- ITIL - Home
- ITIL - Overview
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- ITIL - Service Basics
- ITIL - Service Lifecycle
- Service Strategy
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- ITIL - Strategy Generation
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- Business Relationship Management
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- Service Design
- ITIL - Service Design Overview
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- Service Transition
- ITIL - Service Transition Overview
- ITIL - Project Management
- ITIL - Change Management
- Service Assets and Configuration Management
- Release and Deployment Management
- ITIL - Service and Validation Testing
- Service Operation
- ITIL - Service Operation Overview
- ITIL - Event Management
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- Continual Service Improvement
- CSI Overview
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- ITIL Useful Resources
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ITIL - Service and Validation Testing
Overview
It is necessary to actively maintain test environments to ensure that the deployed releases meet the customer’s expectations, and to verify that IT operations are able to support the new services.
Test Manager is the process owner of this process.
The following diagram describes an example of service testing through the Service Transition stage of the lifecycle.
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