- ITIL Basics
- ITIL - Home
- ITIL - Overview
- ITIL - Terminologies
- ITIL - Service Basics
- ITIL - Service Lifecycle
- Service Strategy
- ITIL - Service Strategy Overview
- ITIL - Service Strategy Roles
- ITIL - Strategy Generation
- ITIL - Service Portfolio Management
- Business Relationship Management
- ITIL - Demand Management
- ITIL - Financial Management
- Service Design
- ITIL - Service Design Overview
- ITIL - Service Catalogue Management
- ITIL - Service Level Management
- ITIL - Capacity Management
- ITIL - Availability Management
- ITIL - Service Continuity Management
- Information Security Management
- ITIL - Supplier Management
- Service Transition
- ITIL - Service Transition Overview
- ITIL - Project Management
- ITIL - Change Management
- Service Assets and Configuration Management
- Release and Deployment Management
- ITIL - Service and Validation Testing
- Service Operation
- ITIL - Service Operation Overview
- ITIL - Event Management
- ITIL - Incident and Request
- ITIL - Problem Management
- ITIL - Access Management
- Continual Service Improvement
- CSI Overview
- Service Reporting
- ITIL Useful Resources
- ITIL - Quick Guide
- ITIL - Useful Resources
- ITIL - Discussion
ITIL - Service Continuity Management
ITSCM ensures continuity of IT service in time of any disaster. It also evaluates the level of insurance we need to protect service assets and a manuscript to recover from a disaster.
IT Service Continuity Manager is the process owner of this process.
Objective
The following diagram shows the several objectives of ITSCM −
ITSCM Process
ITSCM process comprises of four stages − Initiation, Requirements & strategy, Implementation, and Ongoing operation.
Initiation
It includes policy setting defining scope and terms of reference, project planning and resource allocation.
Requirements and strategy
It includes business impact analysis, risk assessment.
Implementation
It includes executing risk reduction measures, recovery option arrangements, testing and plans.
Ongoing operation
It includes education and awareness, change control of ITSCM plans, ongoing testing.