- Front Office Management Tutorial
- Front Office Management – Home
- Front Office Mnmgt – Introduction
- Front Office Mnmgt – Terminology
- Front Office Mnmgt – Structure
- Ranks & Responsibilities
- Front Office Mnmgt – Reservation
- Front Office – Guest Registration
- Front Office Mnmgt – Accounting
- Front Office – Communication
- Front Office Mnmgt – Night Audit
- Front Office Mnmgt – SOPs
- Front Office Mnmgt – Information Sys
- Front Office Mnmgt Resources
- Front Office Mnmgt - Quick Guide
- Front Office Mnmgt - Resources
- Front Office Mnmgt - Discussion
Front Office Management - Terminology
Following are some common terms used in relation to the front office department −
| S. No. | Term & Meaning |
|---|---|
| 1 | Account receivables The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. |
| 2 | Bell desk An extension of front desk that deals with personalized guest services. |
| 3 |
Cancellation charges They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. |
| 4 | Concierge Information desk that assists guests for transportation, booking of events outside the hotel. |
| 5 | GRC Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. |
| 6 | Guest Customer of the hotel business being served. |
| 7 | IP-PBX Internet Protocol Private Branch Exchange, where internet protocol is used for call transmission. |
| 8 | MICE Acronym for Meetings, Incentives, Conferences, and Exhibitions. |
| 9 | Non-guest Customer of a hotel business not being served at the moment. |
| 10 | No-show A guest who has reserved an accommodation neither turns up nor cancels it. |
| 11 | OHMS Online Hotel Management System, a software system to manage all back-office operations of a hotel. |
| 12 | PBX Private Branch Exchange, a private network of telephones within an organization. |
| 13 | POS Acronym for Point of Sale. It is the revenue generating place in the hotel where retail transactions are carried out. |
| 14 | Rack rate The price at which the hotel rooms are sold before applying discount. |
| 15 | SMERF Acronym for Social, Military, Educational, Religious, and Fraternal. |
| 16 | Trial balance It is a report of accounts that represents ending balance of each account in the list. It is prepared at the end of an accounting period. |
| 17 | Uniformed services Personalized services provided to the guests. |
| 18 | Valet A male attendant to park and clean the car. |
| 19 | Whitney System An old reservation system for hotel accommodations. |
| 20 | Yield Management A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. |