- ITIL Basics
- ITIL - Home
- ITIL - Overview
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- ITIL - Service Basics
- ITIL - Service Lifecycle
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- ITIL - Strategy Generation
- ITIL - Service Portfolio Management
- Business Relationship Management
- ITIL - Demand Management
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- Service Design
- ITIL - Service Design Overview
- ITIL - Service Catalogue Management
- ITIL - Service Level Management
- ITIL - Capacity Management
- ITIL - Availability Management
- ITIL - Service Continuity Management
- Information Security Management
- ITIL - Supplier Management
- Service Transition
- ITIL - Service Transition Overview
- ITIL - Project Management
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- Service Assets and Configuration Management
- Release and Deployment Management
- ITIL - Service and Validation Testing
- Service Operation
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- Continual Service Improvement
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ITIL - Supplier Management
Supplier Management deals with maintaining good relationship between suppliers and the partners to ensure quality IT services.
Supplier Manager is the process owner of this process.
Objectives
The following diagram shows several objectives of supplier management −
Supplier Management Process
The following diagram shows several activities included in Supplier Management −
Here are the activities involved in Supplier Management Process −
Implantation and enforcement of the supplier policy
Maintenance of an SCD
Supplier and contract evaluation and selection
Supplier and contract categorization and risk assessment
Contract review, renewal and termination
Development, negotiation and agreement of contracts
Maintenance of standard contracts, terms and conditions
Management of contractual dispute resolution
Management of sub-contracted suppliers
Agreement and implementation of service and supplier improvement plans
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