SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?

A - SAP CRM Sales

B - SAM CRM Marketing

C - SAP CRM Analytics

D - SAP CRM Service

E - All of the above

Answer : E

Explanation

SAP CRM includes following sub modules that support key functions of Customer Relationship Management −

SAP CRM Sales
SAM CRM Marketing
SAP CRM Analytics
SAP CRM Service
SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
SAP CRM Interaction Center IC
SAP Hybris

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

Answer : A

Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?

A - Home

B - Work List

C - Email inbox and calendar

D - Header

Answer : B

Explanation

Work list

This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.

Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?

A - True

B - False

Answer : A

Q 5 - Which of the following Transaction can be used to create standard activity journal?

Answer : A

Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?

A - Releasable Product Details

B - Date rules

C - Completion rules

D - Price Agreements

Answer : B

Explanation

Date rules

You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.

Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?

A - True

B - False

Answer : B

Explanation

You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.

Q 8 - Which of the following is incorrect about Service Request and Service Ticket?

A - Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

B - Service request was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

C - Service requests are used to fulfill the service requests submitted by the customer.

D - Service ticket was introduced to provide add on industry service to support service desk scenarios.

Answer : B

Q 9 - Which of the following can be used by customer to return a service part for which was not used?

Answer : C

Explanation

Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.

Q 10 - Which of the following scenario data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI?

Answer : A

Explanation

In a B2B scenario, data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI.

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