The Kings Are Here: Customer Service with Minimal Resources
Maximize Customer Satisfaction - Strategies for Small Businesses and Entrepreneurs in Just 56 Minutes
Updated on Jun, 2024
Language - English
Customer Service,Business Management,Lifestyle
Lectures -11
Resources -2
Duration -56 mins
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Course Description
Step into the realm of exceptional customer service with 'The Kings Are Here.' This course is designed for small business owners and entrepreneurs who want to maximize customer satisfaction with minimal resources. In just 56 minutes, you'll discover powerful strategies to deliver royal treatment to your customers and keep them coming back for more.
Today, everyone—from business leaders and CEOs to government officials and employees—is talking about customer service. Yet, with service levels at unprecedented lows, it's clear that many are still in the dark about how to turn customer service theories into real, actionable results.
Customer service is more than a buzzword; it's the powerhouse of business success. Studies show that outstanding service boosts volume and profit more effectively than marketing, advertising, or even product innovation. In our competitive global economy, excellent customer service isn’t just desirable—it’s essential. It sparks positive word-of-mouth, setting your brand apart in a class of its own.
Imagine transforming a single great customer service interaction into a loyal customer base that generates repeat sales for years. In today’s social and digital age, one exceptional customer experience can ripple out to thousands more. This is why top-notch customer service training is crucial—it not only increases sales and loyalty but also fosters employee satisfaction and commitment.
In 'The Kings Are Here,' you'll uncover the secrets to delivering superior customer service and master the art of service recovery when things go awry. This course equips you with the skills to make every customer interaction memorable, driving long-term success and creating a workforce that feels valued and empowered. Join us to elevate your customer service game and place your business in a league of its own.
Goals
What You'll Learn:
Uncover the secrets of customer service excellence.
Learn cost-effective strategies to enhance customer satisfaction.
Master the art of leveraging minimal resources for maximum impact.
Build long-lasting customer relationships that drive loyalty.
Develop skills to train your team to deliver top-notch customer service.
Prerequisites
This course is for those who are serious about service but have limited resources
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
1 Lectures
-
Introduction
01:53
01:53
Introduction to Quality Customer Service
1 Lectures
Module 1 - What is Quality Customer Service?
2 Lectures
Module 2 - Creating Customer Comfort
1 Lectures
Module 3 -Quality Service Attitudes
1 Lectures
Module 4 - Service Recovery
1 Lectures
Module 5 - Handling Difficult Customers
1 Lectures
Module 6 - Keeping Your Promises
1 Lectures
Resources
1 Lectures
Congratulations on Completing, "The Kings Are Here."
1 Lectures
Instructor Details
Oluwakemi Adeniran
Meet Your Instructor: Inspiring Aha Moments and Lifelong Learning
Welcome. I am Oluwakemi Adeniran (Ms Kay) a passionate educator with a flair for inspiring those transformative "aha" moments in learners. Armed with a Graduate Certificate in Adult Learning (Coaching and Facilitation) from Trinity Western University, I believe that learning should be an exhilarating journey, not just a process. My mission is to make learning both fun and impactful, helping individuals become their best selves in life and at work.
As the Managing Consultant of Learning Solutions Nigeria Limited, a thriving human capital development and project management firm I founded in February 2006, I've dedicated my career to supporting and empowering employees across the globe. My team and I deliver exciting, tailored learning experiences—both in-person and online—to address performance gaps and tackle personal and work-related challenges. Our clients span private, public, not-for-profit, and corporate organizations, including MSMEs, all seeking to enhance their workforce's well-being and performance.
With over 25 years of experience, I’ve been at the forefront of successful learning and consulting initiatives. My portfolio includes high-impact projects such as DFID UK's Baseline Study of Private Education in Nigeria and the Ministry of Finance's Voluntary Assets and Income Declaration Scheme (VAIDS). Whether developing processes, providing human capital consulting, or facilitating and organizing training programs, my approach is hands-on and results-driven.
I also hold a graduate degree in Instructional Technology from Johns Hopkins University, Baltimore, Maryland, and continuously hone my skills through active membership in The Association for Talent Development (ATD) and the Society for Human Resource Management (SHRM). My commitment to professional growth has taken me to numerous development programs across the United Kingdom, United States, and Nigeria.
Beyond my professional life, I am an avid traveler who finds inspiration in exploring new cultures and experiences. I bring this global perspective into my teaching, enriching the learning journey for my students.
Join me in this course, and let's embark on a fun, engaging, and transformative learning adventure together.
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