Hi there, my name is Robert Chapman.

I have been working as a Business Improvement professional for many years now. In doing so, I have learned a number of key lessons about Business, People and Processes.

The work I have done has been to save organisations money (and I have saved organisations millions of dollars), make them and their teams more productive and efficient and future proof their operations. Specifically, I am an expert in:

- Lean Six Sigma.

- Root cause analysis.

- Process, Business & Continuous Improvement.

- Automation of processes.

- Voice of the Customer.

- Process mapping & management.

- Wider Business Improvement (such as cultural change, reporting and transition of work around the globe).

I shall be loading course content around the topic of Business Improvement so please do check out the courses on offer.

I do love to hear from those of you that take my courses and am here to help wherever possible.