With over 25 years of experience in the IT Service Management field, I bring a wealth of knowledge and expertise to the field. More than ten of those years I have been dedicated to working with and implementing ServiceNow, making me a seasoned professional in this transformative platform.

My certifications include:

- Accredited ITIL 4 trainer

- ServiceNow Certified Implementation Specialist

- ITIL Expert Certified

Let's embark on this educational adventure together!