KPIs for SMEs
Performance measures that work for small and medium-sized businesses
Lectures -18
Duration -1.5 hours
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Course Description
This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.
There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.
This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.
There are 28 KPIs presented in this course split into four areas of the business:
· customer focussed KPIs
· Employee focussed KPIs
· KPIs of operational performance
· KPIs of financial performance
As a manager of a small or medium-sized business, this course will help you to:
1. Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business
2. Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business
3. Establish a straightforward method of monitoring and reporting data that focuses attention on improvement
4. Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms
5. Develop confidence in performance analysis and use it effectively in the management and improvement of the business
There are examples, and exercises, throughout the course to aid your learning
Thank you for your interest in this course. I hope you enjoy it
Who this course is for:
- Managers in small and medium-sized enterprises
- Finance managers
- Accountants
- CFOs
- Finance and accountancy students
- Students of business management
Goals
- Why we measure performance
- What makes a good measure?
- Presenting performance data
- Customer focussed KPIs for SMEs
- Employee KPIs for SMEs
- Operational KPIs for SMEs
- Financial KPIs for SMEs
- Ten KPIs to get Started
- Monitoring and managing performance
Prerequisites
- There are no pre-course requirements
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Curriculum
Check out the detailed breakdown of what’s inside the course
KPIs for SMEs
17 Lectures
-
Introduction and Agenda 03:32 03:32
-
Concepts in Performance Measurement 03:51 03:51
-
Presenting Performance Data 03:20 03:20
-
Introduction to Customer KPIs 02:28 02:28
-
Customer KPIs Part 1 09:15 09:15
-
Customer KPIs Part 2 08:17 08:17
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Part 1 Exercise 01:41 01:41
-
Employee KPIs 07:25 07:25
-
Part 2 Exercise 01:45 01:45
-
Operational KPIs 13:02 13:02
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Part 3 Exercise 01:39 01:39
-
Financial KPIs 12:23 12:23
-
Part 4 Exercise 01:48 01:48
-
Monitoring and Managing Performance 05:42 05:42
-
Course Exercise 01:12 01:12
-
Course Exercise Suggested Answer 02:49 02:49
-
Test your Knowledge 11:18 11:18
Instructor Details
![Ross Maynard](https://www.tutorialspoint.com/assets/profiles/282496/profile/200_281689-1609841094.jpg)
Ross Maynard
I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and training. I have published numerous online courses on process improvement, performance measurement, KPIs, problem solving and more.
I live in Scotland with my wife, daughter and our Cocker Spaniel.
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