I Love Sales: Mastering Sales and Customer Service
The Ultimate Beginner's Guide to Sales & Customer Service Excellence in less than 1 hour.
Updated on Jun, 2024
Language - English
Sales,Sales Skills,Marketing,Customer Service,Customer Success Management
Lectures -9
Resources -1
Duration -38 mins
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Course Description
New to Sales and eager to achieve great results from the start? Welcome to 'I Love Sales: Mastering Sales & Customer Service,' a comprehensive yet simplified course designed to put you on a solid path to success. In just 39 minutes, you'll gain essential skills and knowledge to excel in sales and marketing.
Key Course Highlights:
Master the Basics: Understand the fundamentals of sales and what it means to be a true sales professional. This foundation will set you up for success and help you develop the necessary skills to thrive.
Step-by-Step Success: Learn how to make a successful sale in 7 easy steps. Each step is broken down into simple, actionable tasks, making it easy for beginners to follow and implement.
Marketing Insights: Get introduced to the world of marketing. Discover the different types of marketing and understand how sales and marketing complement each other to drive success.
Expert Information, Simplified: Gain access to expert knowledge presented in an easy-to-grasp manner, perfect for those new to the field. Even if you're already in sales and need a refresher, this course provides valuable insights in a straightforward way.
Create Your Strategy: By the end of the course, you'll be able to develop your own sales and marketing strategy. You'll have the confidence to sell any product or service across various mediums.
Customer Service Integration: Understand how excellent customer service enhances your sales and marketing efforts, ensuring long-term customer satisfaction and loyalty."
'I Love Sales' is not only for beginners but also serves as a refresher for those already in sales looking for an uncomplicated yet thorough review. Sales doesn't have to be daunting—this course will make it enjoyable with the right training and approach. Through easy-to-understand video clips, you'll walk away with a personalized strategy for achieving sales success."
Goals
What You'll Learn
Master the Basics of Sales: Gain a solid foundation in what sales is and what it means to be a true sales professional.
Achieve Success in 7 Steps: Learn a step-by-step approach to making successful sales.
Understand Marketing Fundamentals: Discover the different types of marketing and how they support the sales function.
Integrate Sales and Marketing: Learn how sales and marketing work together to drive success.
Develop Essential Skills: Build the skills necessary for effective selling and marketing.
Create Effective Strategies: Develop your own sales and marketing strategy tailored to your goals.
Enhance Customer Service: Understand the importance of customer service in sales and how to leverage it for success.
Boost Confidence: Gain the confidence to sell any product or service with ease.
Prerequisites
There are no prerequisites for this course.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
2 Lectures
-
Introduction
01:03
01:03
-
Module 1 - What is Sales?
05:30
05:30
Steps to Successful Selling
2 Lectures
What is Marketing?
2 Lectures
Creating a Marketing Strategy
2 Lectures
Congratulations
1 Lectures
Instructor Details
Oluwakemi Adeniran
Meet Your Instructor: Inspiring Aha Moments and Lifelong Learning
Welcome. I am Oluwakemi Adeniran (Ms Kay) a passionate educator with a flair for inspiring those transformative "aha" moments in learners. Armed with a Graduate Certificate in Adult Learning (Coaching and Facilitation) from Trinity Western University, I believe that learning should be an exhilarating journey, not just a process. My mission is to make learning both fun and impactful, helping individuals become their best selves in life and at work.
As the Managing Consultant of Learning Solutions Nigeria Limited, a thriving human capital development and project management firm I founded in February 2006, I've dedicated my career to supporting and empowering employees across the globe. My team and I deliver exciting, tailored learning experiences—both in-person and online—to address performance gaps and tackle personal and work-related challenges. Our clients span private, public, not-for-profit, and corporate organizations, including MSMEs, all seeking to enhance their workforce's well-being and performance.
With over 25 years of experience, I’ve been at the forefront of successful learning and consulting initiatives. My portfolio includes high-impact projects such as DFID UK's Baseline Study of Private Education in Nigeria and the Ministry of Finance's Voluntary Assets and Income Declaration Scheme (VAIDS). Whether developing processes, providing human capital consulting, or facilitating and organizing training programs, my approach is hands-on and results-driven.
I also hold a graduate degree in Instructional Technology from Johns Hopkins University, Baltimore, Maryland, and continuously hone my skills through active membership in The Association for Talent Development (ATD) and the Society for Human Resource Management (SHRM). My commitment to professional growth has taken me to numerous development programs across the United Kingdom, United States, and Nigeria.
Beyond my professional life, I am an avid traveler who finds inspiration in exploring new cultures and experiences. I bring this global perspective into my teaching, enriching the learning journey for my students.
Join me in this course, and let's embark on a fun, engaging, and transformative learning adventure together.
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