Help Desk Professional: A guide to your IT career
Master the Help desk position by working smarter and boost your career opportunities
IT & Software,Operating Systems & Servers,IT / Technical Support
Lectures -84
Quizzes -6
Duration -5 hours
30-days Money-Back Guarantee
Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.
Course Description
Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace.
What sets Help Desk Professionals apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions.
Things we will cover in this course:
- Setting up a Windows 10 environment
- How to work your way around Windows
- Printer Troubleshooting
- Networking Basics
- Server Hardware
- Server 2016 Operating System
- Virtual Environments
- Active Directory
- Group Policy
- Troubleshooting
Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?
Who this course is for:
- Individuals who seek professional employment in the IT field.
- Entry-level candidates looking for a career change.
- Users who want to be able to fix computers as a side hustle or fun project.
Goals
- Computer skills to help you break into the IT world
- How to quickly diagnose computer-related issues and the steps to take to resolve problems
- How to communicate with users and provide the best IT experience
- Understand the functions of computer hardware and navigate Windows
- Server Hardware and Software
- Networking: IP's, DNS, DHCP, and Command Prompt tools
Prerequisites
- A desire to learn and improve your skills
- A basic understanding of computers
- Owning a desktop, laptop, or tablet is preferable but not absolutely necessary.
![Help Desk Professional: A guide to your IT career Help Desk Professional: A guide to your IT career](https://d3mxt5v3yxgcsr.cloudfront.net/courses/13449/course_13449_image.jpg)
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
3 Lectures
-
About this Course 01:40 01:40
-
Who is this course for? 02:11 02:11
-
Career Paths 02:48 02:48
Computer Hardware
9 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Installing Windows
5 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Using Windows
11 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Printers
5 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Networking
9 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Server Hardware and Server 2016
13 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Remote Desktop/Port Forwarding
2 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Troubleshooting
7 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Real Life Examples
9 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Useful Tools
8 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Conclusion
3 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Instructor Details
![Zachary Avant](https://www.tutorialspoint.com/assets/profiles/567086/profile/200_1982893-1693543373.jpg)
Zachary Avant
Course Certificate
Use your certificate to make a career change or to advance in your current career.
![sample Tutorialspoint certificate](/market/public/assets/newDesign/img/primePacks/V-certificate.png)
Our students work
with the Best
![adobe logo](/market/public/assets/newDesign/img/adobe.png)
![adp logo](/market/public/assets/newDesign/img/adp.png)
![apple logo](/market/public/assets/newDesign/img/apple.png)
![armani logo](/market/public/assets/newDesign/img/armani.jpg)
![bosch logo](/market/public/assets/newDesign/img/bosch.png)
![capegemini logo](/market/public/assets/newDesign/img/capegemini.png)
![cisco logo](/market/public/assets/newDesign/img/cisco.png)
![hdfc bank logo](/market/public/assets/newDesign/img/hdfcbank.png)
![ibm logo](/market/public/assets/newDesign/img/ibm.png)
![intel logo](/market/public/assets/newDesign/img/intel.png)
![mastercard logo](/market/public/assets/newDesign/img/mastercard.png)
![netflix logo](/market/public/assets/newDesign/img/netflix.png)
![qualcomm logo](/market/public/assets/newDesign/img/qualcomm.png)
![samsung logo](/market/public/assets/newDesign/img/samsung.png)
![sony logo](/market/public/assets/newDesign/img/sony.png)
![unilever logo](/market/public/assets/newDesign/img/unilever.png)
![walmart logo](/market/public/assets/newDesign/img/walmart.png)
![adobe logo](/market/public/assets/newDesign/img/adobe.png)
![adp logo](/market/public/assets/newDesign/img/adp.png)
![apple logo](/market/public/assets/newDesign/img/apple.png)
![armani logo](/market/public/assets/newDesign/img/armani.jpg)
![bosch logo](/market/public/assets/newDesign/img/bosch.png)
![capegemini logo](/market/public/assets/newDesign/img/capegemini.png)
![cisco logo](/market/public/assets/newDesign/img/cisco.png)
![hdfcbank logo](/market/public/assets/newDesign/img/hdfcbank.png)
![ibm logo](/market/public/assets/newDesign/img/ibm.png)
![intel logo](/market/public/assets/newDesign/img/intel.png)
![mastercard logo](/market/public/assets/newDesign/img/mastercard.png)
![netflix logo](/market/public/assets/newDesign/img/netflix.png)
![qualcomm logo](/market/public/assets/newDesign/img/qualcomm.png)
![samsung logo](/market/public/assets/newDesign/img/samsung.png)
![sony logo](/market/public/assets/newDesign/img/sony.png)
![unilever logo](/market/public/assets/newDesign/img/unilever.png)
![walmart logo](/market/public/assets/newDesign/img/walmart.png)
Related Video Courses
View MoreAnnual Membership
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses
Subscribe now![Annual Membership Annual Membership](/market/public/assets/newDesign/img/membership-large-small.jpg)
Online Certifications
Master prominent technologies at full length and become a valued certified professional.
Explore Now![Online Certifications Online Certifications](/market/public/assets/newDesign/img/traning-for-a-team.png)