The Kings Are Here
Steps to Providing Quality Customer Service
Language - English
Updated on Jun, 2024
CRM Customer Relationship Management,Customer Experience Management,Customer Service,Business Management
About the Book
Book description
In "The Kings are Here- Steps to Providing Quality Customer Service," Customer Service guru Kemi Adeniran guides readers through the challenges and opportunities of the 21st Century service industry. With a focus on the importance of delivering quality customer service, Adeniran explores what quality service means and how to achieve it. This book is a must-read for service providers at any level and in any industry, as it offers practical tips and strategies for creating a customer-centric culture and delivering service that goes above and beyond.
Adeniran covers a range of topics, including how to handle difficult situations with tact and poise, create a positive customer experience, and use technology and social media to enhance service delivery. Whether you're new to the customer service field or looking to take your skills to the next level, "The Kings Are Here" provides valuable insights and actionable advice that you can put into practice immediately. This book is the perfect resource if you want to provide top-notch service and make a lasting impression on your customers.
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Author Details
Oluwakemi Adeniran
Meet Your Instructor: Inspiring Aha Moments and Lifelong Learning
Welcome. I am Oluwakemi Adeniran (Ms Kay) Â a passionate educator with a flair for inspiring those transformative "aha" moments in learners. Armed with a Graduate Certificate in Adult Learning (Coaching and Facilitation) from Trinity Western University, I believe that learning should be an exhilarating journey, not just a process. My mission is to make learning both fun and impactful, helping individuals become their best selves in life and at work.
As the Managing Consultant of Learning Solutions Nigeria Limited, a thriving human capital development and project management firm I founded in February 2006, I've dedicated my career to supporting and empowering employees across the globe. My team and I deliver exciting, tailored learning experiences—both in-person and online—to address performance gaps and tackle personal and work-related challenges. Our clients span private, public, not-for-profit, and corporate organizations, including MSMEs, all seeking to enhance their workforce's well-being and performance.
With over 25 years of experience, I’ve been at the forefront of successful learning and consulting initiatives. My portfolio includes high-impact projects such as DFID UK's Baseline Study of Private Education in Nigeria and the Ministry of Finance's Voluntary Assets and Income Declaration Scheme (VAIDS). Whether developing processes, providing human capital consulting, or facilitating and organizing training programs, my approach is hands-on and results-driven.
I also hold a graduate degree in Instructional Technology from Johns Hopkins University, Baltimore, Maryland, and continuously hone my skills through active membership in The Association for Talent Development (ATD) and the Society for Human Resource Management (SHRM). My commitment to professional growth has taken me to numerous development programs across the United Kingdom, United States, and Nigeria.
Beyond my professional life, I am an avid traveler who finds inspiration in exploring new cultures and experiences. I bring this global perspective into my teaching, enriching the learning journey for my students.
Join me in this course, and let's embark on a fun, engaging, and transformative learning adventure together.
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