Get Them Back
How to Win Back Lost Customers and Make Them Stay With You Forever
Language - English
Updated on Jun, 2024
Customer Service,Business Management,Customer Experience Management,CRM Customer Relationship Management
About the Book
Book description
GET THEM BACK: HOW TO WIN BACK LOST CUSTOMERS AND MAKE THEM STAY WITH YOU FOREVER
Let’s face it: at some point, things will go wrong during a service encounter with your customers. Many times, you or your business will recover from these hiccups. However, recent world events such as the coronavirus pandemic and crumbling global economies have made recovery tougher. Businesses are struggling to get by, let alone thrive. This is why service recovery, as a strategy for business growth, has become a critical business principle, just like marketing or sales. To thrive, you need a robust service recovery strategy.
Unfortunately, many business owners lack a service recovery strategy because they think it’s too complex to implement or too expensive. It doesn’t have to be that way. In fact, if that’s the case, chances are your current approach isn’t effective.
In the book "Get Them Back – How to Win Back Lost Customers and Make Them Stay with You Forever," the author demystifies service recovery and provides straightforward, actionable steps to implement a successful strategy in your business, no matter its size or industry. No fluff—just practical advice to turn dissatisfied customers into raving fans.
This book is your must-read guide to transforming setbacks into opportunities and ensuring your customers not only return but also stay loyal to your brand forever. Dive in and discover how to turn every service mishap into a win for your business.
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Author Details
Oluwakemi Adeniran
Meet Your Instructor: Inspiring Aha Moments and Lifelong Learning
Welcome. I am Oluwakemi Adeniran (Ms Kay) Â a passionate educator with a flair for inspiring those transformative "aha" moments in learners. Armed with a Graduate Certificate in Adult Learning (Coaching and Facilitation) from Trinity Western University, I believe that learning should be an exhilarating journey, not just a process. My mission is to make learning both fun and impactful, helping individuals become their best selves in life and at work.
As the Managing Consultant of Learning Solutions Nigeria Limited, a thriving human capital development and project management firm I founded in February 2006, I've dedicated my career to supporting and empowering employees across the globe. My team and I deliver exciting, tailored learning experiences—both in-person and online—to address performance gaps and tackle personal and work-related challenges. Our clients span private, public, not-for-profit, and corporate organizations, including MSMEs, all seeking to enhance their workforce's well-being and performance.
With over 25 years of experience, I’ve been at the forefront of successful learning and consulting initiatives. My portfolio includes high-impact projects such as DFID UK's Baseline Study of Private Education in Nigeria and the Ministry of Finance's Voluntary Assets and Income Declaration Scheme (VAIDS). Whether developing processes, providing human capital consulting, or facilitating and organizing training programs, my approach is hands-on and results-driven.
I also hold a graduate degree in Instructional Technology from Johns Hopkins University, Baltimore, Maryland, and continuously hone my skills through active membership in The Association for Talent Development (ATD) and the Society for Human Resource Management (SHRM). My commitment to professional growth has taken me to numerous development programs across the United Kingdom, United States, and Nigeria.
Beyond my professional life, I am an avid traveler who finds inspiration in exploring new cultures and experiences. I bring this global perspective into my teaching, enriching the learning journey for my students.
Join me in this course, and let's embark on a fun, engaging, and transformative learning adventure together.
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