Customer success management
Master the Art of Customer Success Management and Transform Client Relationships
Updated on Jul, 2024
Language - English
Business,Customer Success Management
Lectures -7
Duration -37 mins
30-days Money-Back Guarantee
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Course Description
Did you know that businesses with strong customer success programs see a 92% retention rate? This course provides you with the tools to enhance customer interactions and drive business growth.
In this course, you will explore essential aspects such as effective customer service characteristics, robust customer relationship management, and superior communication skills. Besides, you will learn how to manage and resolve customer complaints, develop problem-solving skills over the phone, and continuously improve your customer service strategies. Each module is designed to provide you with actionable insights to elevate your customer success management capabilities.
Empower yourself to transform customer interactions into opportunities for business growth by enrolling today!
Goals
- Develop a deep understanding of effective customer service and its importance.
- Learn key characteristics that define excellent customer service and apply them.
- Master customer relationship management techniques to foster loyalty and satisfaction.
- Enhance your ability to communicate effectively and empathetically with customers.
- Acquire skills to manage and resolve customer complaints efficiently and professionally.
- Gain proficiency in solving problems over the phone, ensuring customer satisfaction.
- Continuously improve your customer service strategies for better business outcomes.
Who Is This Course For?
- Customer service representatives
- Business professionals
- Managers and team leaders
- Entrepreneurs and small business owners
Prerequisites
- Internet Connection
- No Formal Entry Requirements
- Passion for Learning
- A Good Understanding of English
Career Path
- Customer Success Manager
- Customer Service Representative
- Client Relationship Manager
- Customer Support Specialist
- Account Manager
- Customer Experience Manager
Curriculum
Check out the detailed breakdown of what’s inside the course
Module 01: Introduction To Customer Service
1 Lectures
-
Introduction To Customer Service
05:45
05:45
Module 02: Characteristics Of Good Customer Service
1 Lectures
Module 03: Customer Relationship Management
1 Lectures
Module 04: Communicate With Customers
1 Lectures
Module 05: Handling Customer Complaints
1 Lectures
Module 06: Problem Solving Over Phone
1 Lectures
Module 07: Improving Customer Service
1 Lectures
Instructor Details
Matt Renshaw
Professional Learning At Your HomeJanets aims to make education accessible to anyone and every one by providing lessons worth learning and skills worth gaining. With a library boasting over 3000 high-quality eLearning courses, we're dedicated to providing lessons worth learning and skills worth gaining. Our focus? Delivering Creativity, Quality, and Ease of Learning through our interactive courses.
What sets Janets apart? It's the seamless access to learning, anytime, anywhere, on any device. Whether you're a busy professional or a lifelong learner, our platform caters to your needs. Our instructors are not just experts; they're mentors, guiding you every step of the way. And with round-the-clock customer assistance, you're never alone in your learning journey.
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