Customer Service Management Course

4.6 ★★★★ ★

Customer Service Management Course

This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships.

updated on icon Updated on Jul, 2024

language icon Language - English

person icon Human & Emotion Learning

category icon Customer Service,Management

Lectures -4

Duration -36 mins

4.6 ★★★★ ★

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Course Description

This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships. It covers various aspects such as customer satisfaction, customer experience, customer loyalty, customer engagement, and customer retention. The course is designed to teach the importance of customer service for businesses and how to build better customer relationships.

Key Highlights:

Learn how to effectively manage customer relationships
Understand the importance of customer service for businesses
Discover methods to improve customer satisfaction, loyalty, and engagement
Explore strategies for retaining customers and building long-term relationships

Goals

Understand customer service management

Learn the key concepts of customer service management, its importance for businesses, and the various metrics used to evaluate customer service effectiveness.

Improve customer satisfaction and loyalty

Discover methods to improve customer satisfaction, loyalty, and engagement by understanding customer needs and preferences, providing personalized solutions, and exceeding customer expectations.

Build long-term customer relationships

Explore strategies for retaining customers and building long-term relationships such as proactive communication, anticipating customer needs, and creating a positive brand image.

Curriculum

Check out the detailed breakdown of what’s inside the course

Customer Service Management
4 Lectures

Swot Analysis 03:38 03:38
Customer service 09:44 09:44
Factors of customer service 10:09 10:09
Tips for solving customer problem 12:41 12:41

Instructor Details

Human & Emotion Learning

Human Resource, Leadership, Career, Life skill and self-development coaching through E Learning, Consulting, Management books , Workshops and Organizational development. Partner with multiple international learning platforms, Universities, and groups. Human and Emotion and its eminent consultants has 200K plus course enrolment, 60 plus ready-made courses for more than 400 plus hours, 300 plus ready to deliver courses related to Management and HR. HandE has more than 100k global students and 10k plus global communities and an average rating of 4.5 out of 5. HandE offers 20+ T&D and Organizational development services, 100+ HR, L&D, OD and Business Projects.

Human and Emotion is your Ideal partner for Complete Training Management of Leadership and Management, Complete Competency Mapping and Assessment, Complete Learning and Development Process Management, Leadership Development or MDP, IDP and Upskilling, Complete HR and Business Digital Transformation, HRBP Process Management and Implementation, Organizational Design and Analysis, Complete Merger and Acquisition Management, LMS, PMS, ATS, Assessment Centre Implementation and many more

Course Certificate

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