Managing Difficult Conversations in the Workplace

Goals

In this course, we'll cover:
• What is a difficult conversation? We'll break down what is meant by this phrase.
• Why do we avoid difficult conversations? We'll look at the evidence showing the most common reasons for avoidance.
• Why is it important to have difficult conversations? We'll look at why it's vital to have these discussions in our organisation.
• How to handle difficult conversations - we'll look at what you can do to prepare yourself for these dialogues.
• Using the T.A.L.K Framework - we'll look at this simple, highly effective, process, which will help to keep you on track.
• 10 Keys to a productive conversation - we'll look at important points to be aware of.
• Things to avoid during conversations - we'll look at things to steer clear of during these difficult discussions.

Prerequisites

No experience needed. You will learn everything you need to know.