Conflict Resolution Skills Training

Goals

• Master a seven-step conflict resolution process adaptable to any conflict size, honing crucial management skills like handling anger.
• Utilize the Thomas-Kilmann Instrument to understand and navigate different conflict resolution styles, from collaboration to avoidance.
• Cultivate an effective atmosphere for conflict resolution by neutralizing emotions, setting ground rules, and choosing ideal settings.
• Foster mutual understanding through identifying individual needs, fostering common ground, and building positive energy and goodwill.

Prerequisites

To enroll in the Conflict Resolution course, participants typically need basic communication skills and an understanding of interpersonal dynamics. There are no specific prerequisites beyond a willingness to engage in self-reflection and collaborative learning.