Business Performance Management
Measuring, Managing and Improving Business Performance Course Information
Business,Management,Business Process Management
Lectures -33
Duration -2 hours
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Course Description
Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.
The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals
These are the topics covered in this course.
The course is divided into four parts:
Part 1: Concepts in Managing Business Performance
Part 2: Models of Business Performance Management
Part 3: Measuring, Managing and Improving Business Performance
Part 4: The Business Performance Management Exercise
The key topics covered in this course include:
A brief history of Business Performance Management
Principles of Business Performance Management
Models of Business Performance Management
Critical Success Factors and Performance Measures
From Organisational Measures to Operational Metrics
Analysing Performance Data
Improving Business Performance
There are examples, exercises, projects and tests throughout the course to aid your learning
Thank you for your interest in this course. I hope you enjoy it
Goals
- The Definition and Function of Business Performance Management
- The Activities in Business Performance Management
- A History of Business Performance Management
- Modern Models of Business Performance Management
- The Purpose of Management
- Mission and Strategy
- Principles of Performance Management
- Management by Objectives
- The Performance Pyramid
- The Balanced Scorecard
- The Lean Philosophy
- Benefits Realisation
- The Problem with Financial Metrics
- The Three Levels of Performance Measures
- From Critical Success Factors to Performance Measures
- Principles for Effective Reporting
- Managing and improving business performance
- The Problem Statement, Goal Statement and tools for Root Cause Analysis
- Key Learning Points
Prerequisites
- There are no course pre-requisites.
![Business Performance Management Business Performance Management](https://d3mxt5v3yxgcsr.cloudfront.net/courses/4058/course_4058_image.jpg)
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
6 Lectures
-
Welcome 01:42 01:42
-
Part 1 Introduction and Agenda 03:05 03:05
-
Concepts in Business Performance Management 05:20 05:20
-
The Purpose of Management 08:10 08:10
-
Exercise: Mission and Objectives 03:33 03:33
-
Part 1 Project 01:22 01:22
Part:2 - Models of Business Performance Management
8 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Part 3: Measuring, Managing and Improving Business Performance
10 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Part 4: The Business Performance Management Exercise
8 Lectures
![Tutorialspoint](/market/public/assets/images/loader.gif)
Instructor Details
![Ross Maynard](https://www.tutorialspoint.com/assets/profiles/282496/profile/200_281689-1609841094.jpg)
Ross Maynard
I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and training. I have published numerous online courses on process improvement, performance measurement, KPIs, problem solving and more.
I live in Scotland with my wife, daughter and our Cocker Spaniel.
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