What would a consumer expect from a product or a service that he had paid for — Quality, Value for Money, and most important of all Satisfaction. Right? But, in today’s cut-throat market, a consumer also expects good, if not excellent, customer service, post the purchase of a product. The quality of service that you get from a manufacturer or a service provider determines whether you would stay loyal to that brand or switch over to something else. In other words, it is the quality of service that determines whether a manufacturer or a service provider can hold on to ... Read More

Silicon Valley has now become a new home for new techies. The past few years have seen a blast of job opportunities, be it for starters or the techie geeks opting for the Silicon Valley. It has become a home for all kinds of emerging markets, but there are major challenges which the market has to face with this boom.Africa’s ‘Silicon Valley lures new tech start-ups and is witnessing investment from big capital firms. In fact, all the biggies like Google, Intel, Microsoft, and IBM have their tower block and innovation center in Africa.As 60% land of Africa is uncultivated, ... Read More

Change Management is an approach to transitioning organizations, teams and individuals from their current state to a new desired state for the future. The purpose of Change Management is to establish standardized procedures for the handling of IT-related change requests and facilitates the assessment, scheduling, coordination, documentation and evaluation of all changes.A Change can be initiated both from within the organization and from external forces. Externally, competition may drive an organization to change a product. Internally, a problem may be identified and change management is seen as the process by which a solution can be implemented with the organization.Change Management ... Read More

With the fast transition in the trends of IT industry, there comes out the new and innovated designations to comply with. These new job profiles are emerging and capturing the market to help the industry sustain in the fast-paced technology market. Here we are going to discuss few prominent and newly invented positions which are capturing the market and making its space in the traditional boardrooms.Few of these designations existed in the industry, but until now, they didn’t get the recognition. Now due to the changing face of technology, the importance of these designations and their respective areas are coming ... Read More

In any industry, you will find people who are spontaneous and do not leave any opportunity, whereas there will be people who are loyal and remain with the Organization for more than a decade. The idea of change scares them, despite the conditions in the present Organization. Here is a small checklist to see whether it is time to quit or not.No Professional GrowthFor most people, learning and career progression is a big motivation to continue in a job. These people need some challenge in their career and a focus to work on. If you are one of such person ... Read More

Do you want to expand your business beyond your home country by creating a global market for your awesome products? Of course, who doesn’t want to grow? Reaching to a wider customer base can increase the chances of getting more sales which in turns generates more profit for you, isn’t it?.But, can that be so easy to go global? Not at all, there are many important things that need to be worked upon before you register your international presence. It starts from creating your online sites, localization, making the payment process working for global customers, knowing the government policies and ... Read More

It’s amazing really. All the effort one puts in during a four-year Engineering course, finally depends on those 20 minutes one spends in an interview room. After all, that little time one spends before a panel decides, whether you will land that plum job or whether your classmate will. Hence, it’s very important just how you present yourself, during those few minutes, since somewhere the cumulative effort put in during our school and college years, will bear fruit, once we get that well-paying, much sought after job.So now we will look at 3 key aspects that you should keep in ... Read More

The first day of any employee, be a fresher or an experienced person, will always start off with a training session. The day long training completes with numerous amount of information, but does so much effort made by the Organization is worth the money invested in the training.We all agree training is the key to a well-motivated, knowledgeable and efficient staff. However, here we are going to discuss the top reasons on why the training sessions do not help your employees, and why this whole expenditure on training is not fruitful. We will check out the conditions because of which ... Read More

Trainer and coach are the words that fall into the league of words and phrases that are hard to define. You may dabble around for hours together and may reach the grey area that separates trainer and coach. However, has anyone managed to draw lines in the sand on the sea beach and kept them safe from the waves? Therefore, the lines will be blurred. That does not mean though trainer and coach mean the same thing. Yes, it means that, a trainer is not a coach and a coach is not a trainer.Let us try to understand the differences ... Read More

Looking at the safety concerns of your Organization, an anti-virus software is a basic requirement in today’s technology-savvy world. Every now and then, we keep on getting new viruses launched in the market. This, in turn, requires a basic anti-virus software being installed on your PCs.If you are a start-up or a small scale technology firm, it is difficult to invest in a good and costly anti-virus software. Worry Not. We have some great anti-virus software available in the market for free or we can say at a very less price. These products are free only for non-commercial use; if ... Read More